Refund Policy

EliteCasa Refund Policy 🏡✨

Thank you for shopping with EliteCasa! We value your satisfaction and strive to ensure you love your purchase. If for any reason you're not completely satisfied, we’re here to help.

1. Eligibility for Refunds 💡

  • Items must be returned within 30 days of receipt.
  • Products should be in original condition – unused, unwashed, and with all original tags and packaging.
  • Sale items are non-refundable unless they are defective or damaged upon arrival.

2. Process for Returns 📦

  1. Contact Us:
    • Reach out to our customer service team at support@elitecasa.com with your order number and reason for return.
  2. Prepare Your Package:
    • Securely pack your items in the original packaging, including all accessories, manuals, and documentation.
  3. Shipping:
    • You will receive a prepaid shipping label via email. Attach this label to your package and drop it off at the nearest shipping facility.
  4. Inspection and Refund:
    • Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
    • Approved refunds will be processed to your original method of payment within 5-7 business days.

3. Exchanges 🔄

  • If you need to exchange an item, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Items 🚨

  • If you receive a damaged or defective item, please contact us immediately at support@elitecasa.com with your order number and a photo of the damaged product. We will send you a replacement at no additional cost.

5. Non-Returnable Items 🚫

  • Gift cards
  • Personalized items
  • Clearance items

6. Refund Exceptions ❗

  • Items returned without a prior return request will not be accepted.
  • Items that do not meet our return conditions will not be refunded and may be sent back to you.

7. Contact Us 📞

For any questions or concerns regarding our refund policy, please contact us at:

📧 Email: support@elitecasa.com
📞 Phone: 1-908-374-4448
🕒 Hours: Monday - Friday, 9 AM - 5 PM (PST)

Thank you for choosing EliteCasa for your home and décor needs! We appreciate your business and are here to ensure your satisfaction. 🌟

Feel free to personalize this policy further to meet the specific needs and preferences of EliteCasa.