FAQ's
1. What is EliteCasa?
EliteCasa is an online home decor and furnishings store offering a curated selection of high-quality, stylish, and timeless pieces to customers across the United States. 🏡✨
2. Do you offer free delivery?
Yes, we offer free delivery on all orders over $50, making it even more convenient to shop with EliteCasa. 🚚💨
3. How can I contact customer support?
Our dedicated customer support team is here to assist you. You can reach us via email at pureheaven96@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours. 📧💬
4. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is in its original condition. 🔄🛍️
5. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website. 📦📲
6. Do you offer international shipping?
Currently, we only ship within the United States. We hope to expand our shipping options in the future. 🌍🇺🇸
7. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. ❌✏️
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay for your convenience. 💳💵🍏
10. How can I stay updated on new products and promotions?
Sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and special offers. You can also follow us on social media for the latest news and inspiration from EliteCasa. 📬📱
11. Are your products environmentally friendly?
We are committed to sustainability and strive to offer products that are environmentally friendly. Many of our items are made from eco-friendly materials and are sourced from responsible manufacturers. 🌱🌍
12. Can I create a wishlist on your website?
Yes, you can create a wishlist by signing into your account. This allows you to save your favorite items and purchase them later. 💖📝
13. Do you offer customization or personalization services?
Currently, we do not offer customization or personalization services. However, we continually look to expand our offerings and may provide these options in the future. 🛠️✨
14. How do I apply a promo code to my order?
To apply a promo code, enter the code in the designated field during the checkout process. The discount will be applied to your order total before payment is completed. 🎟️💲
15. Are there any physical stores where I can view your products?
EliteCasa is exclusively an online store, which allows us to offer a wider range of products and better prices. All our products are showcased on our website with detailed descriptions and high-resolution images to help you make informed decisions. 🖥️🛋️